My Approach

I’m a Staff Product Designer focused on complex enterprise systems and AI-assisted experiences.

I specialize in turning ambiguous problems into clear product strategy, aligning design, product, and engineering teams around solutions that drive measurable impact.

My work spans performance management, talent development, and AI-enabled workflows, where I focus on building tools that empower people while maintaining transparency, fairness, and trust.

I enjoy working at the intersection of design, systems thinking, and emerging technology — helping organizations move from ideas to scalable products.

1

Agent Workspace for DHL

How might we enable DHL customer service agents to resolve customer inquiries more efficiently?

2

ServiceNow Employee Recognition Program

How might we encourage a culture of recognition and appreciation among employees?

3

ServiceNow Goal Setting

How might we improve the goal setting and management experience for employees and managers?

4

Employee Experience Design System

How might we unify the disparate parts of the employee experience?

5

Future Vision of Agent Workspace

How might we reduce the manual issue resolution for customer service agents?

6

Conversational Appointment Booking

How might we allow people to book an appointment using an automated chatbot process?

7

Consumer Chat Messaging

How might we enable people to accomplish tasks while using the chatbot agent?

8

Cisco DNA Center: Workflow Homepage

How might we provide more guidance to network engineers?

9

Cisco DNA Center: Contextual Help

How might we provide network engineers with relevant support throughout the experience?

10

Cisco DNA Center: Dark & Accessibility Modes

How might we make data more legible and accessible to network engineers?